Conditions of Use

Secure Site

OUR SITE IS SECURED BY THE LATEST TECHNOLOGIES AVAILABLE. WHEN YOU SHOP ONLINE WITH ABRIMAGERY YOU CAN BE ASSURED THAT YOUR ORDER IS CONFIDENTIAL AND ALL CHECKOUT TRANSACTIONS ARE GUARDED BY 256 bit SECURE SOCKET LAYER.  ABR IMAGERY  WILL NOT SHARE YOUR PERSONAL INFORMATION WITH OTHERS.  YOU CAN REST ASSURED YOUR ORDER WILL BE DELIVERED SAFELY AS ALL OF OUR ORDERS ARE INSURED UNTIL THEY REACH YOUR DOOR.



We accept money orders, cashiers check, credit card, or debit card on mail/fax orders from new customers.
Catalog prices do not reflect shipping costs. Freight charges are additional. Kiln purchases require a $25.00 crating fee, in addition to shipping costs

All custom order sales are final from the time of order! This includes custom images, eyewear, kilns, cut glass, etc. Once a custom order is placed we will not refund or cancel the order due to any circumstance.

We primarily ship USPS and FED EX. Shipping prices on our site are estimated with fed ex, and usps software. These charges are estimates and can change when actual size is taken into consideration. Please use our comments box on your order to let us know if you are concerned with your shipping charges changing. We will do our best to make sure you are contacted about these changes if you request this.

We require that every COD package be insured. Orders shipped though FED EX can be insured at $0.70 per $100.00 value. Cod shipments will be assessed a $11.50 fee per package from fed ex. Should you choose not to insure your prepaid order, you will be solely responsible for any damages incurred during shipping. All of the prices listed in this catalog are subject to change without notice.

The United States Post Office Has recently changed their dimensional requirements for rating package and they have not altered their shipping calculators for websites. Shipping usps any package over 1 cu ft will greatly increase the estimated freight charge. ABR reserves the right to assist you in keeping shipping charges low by changing the carrier on these packages. In order to avoid a carrier change please note in the comments box of your order if you would like us to keep shipping as you have requested no matter the increase in cost.

There is a $0.50 per lb fee for cutting glass into smaller lengths. If you do not request in the comments box of your order to have your glass cut to smaller lengths your shipping may increase from our shipping estimate. This is due to ups, fedex and usps do not take box length into account when estimating shipping costs. When we actually pack your order shipping charges may increase due to dimensional weight.

We do not provide cash refunds for returned merchandise. The cash value of all returned merchandise will be credited to your account. Any request for merchandise return or exchange must be made within 24 hours of receipt.

All returned merchandise is subject to a 25% restocking fee.

Residents of Indiana will be required to pay an additional 7% sales tax on all orders. Residents of Arizona who do not reside in Phoenix will be required to pay an additional 7.3% sales tax on all orders. Residents of the city of Phoenix will be required to pay a total of 9.3% sales tax on all orders.

Pick-up orders are available with no additional fees, please call our toll free number for details.

NEW STORE POLICY - Effective October 1, 2011 - We encourage all our customers to order in advance online. Your order will be ready for pick up when you arrive, eliminating a possible lengthy wait. A $20 cash only fee will be charged to all in-store shoppers for an employee who must accompany shoppers. Maximum shopping time will be limited to 1.5 hours. Additional fees will be incurred if time exceeds the maximum limit. This fee will be waived with a $200 minimum order. All customers will be required to sign an agreement waiver before shopping.

At ABR, we are committed to becoming part of the solution, not the problem. In this spirit, we have begun a program known as the New Green Initiative which is geared toward reducing our companys impact on the environment. As part of the New Green Initiative, we have installed motion sensor lighting and low-voltage bulbs in our lighting fixtures. We use our factory length skylight for illumination whenever possible. We reuse packaging materials from our incoming shipments and power down office equipment when not in use. The latest component to the New Green Initiative is a reduction in paper consumption by emailing customer invoices instead of including a paper copy on the box. This also reduces plastic envelopes from the packages. If you would like to have a paper invoice just ask and we can convert you back! We look forward to continuing our partnership in glass and in making environmentally sound decisions!

Protocol for Missing or Damaged Items:

When submitting a complaint about missing or damaged items to ABR Imagery, we ask that you do the following PRIOR to calling us:

1.) Check your entire order using your invoice and/or packing list as a reference to ensure that the items in question were actually marked as shipped or not.

2.) Small items such as opals, silver, swivels, etc. are usually taped or wrapped to larger items in the order if any. Check (and double-check) your packaging if any of your smaller items appear to be missing.

3.) If there are damaged items in your shipment, take MULTIPLE pictures of the damage and be ready to be send .JPG or .PNG files of those pictures to our customer service representative. Pictures should be as clear as possible, and should include shots of the outer and inner packaging, the broken item(s), and the shipping label.

4.) Have the proper account information ready to give the customer service representative. This expedites the process on our end and helps us serve you quicker. For example, if you ordered the item(s) on your friend's account, the order will be under the friend's name, not yours.

Any and all missing/damaged items must be reported within 24 hours of receipt of your order. Once we begin the claim process, ABR Imagery will not be held liable for any discrepancies that deviate from the original missing/damage claim. This is why we ask that you check your ENTIRE order before calling. You are required to hold onto all boxes and packaging materials for a minimum of 20 days after the claim has been started, should the carrier deem it necessary to inspect it. Failure to keep the boxes/packaging will result in a denied claim. If you did not pay for the immediate payment insurance at the time of the original order, ABR Imagery will credit your account or replace damaged products only AFTER your claim has been successfully resolved.

Protocol for Item Exchanges/Returns:

We accept returns on unopened, unused, stock (not custom) merchandise within 30 days of receipt of the item(s). Shipping costs for returns or exchanges are the sole responsibility of the customer (provided the reason for the return is not a mistake on our part). Returned items are subject to a 25% restocking fee. We ask that you call us to notify us of any returns before shipping them so we know to keep an eye out. We also ask that you include a copy of the invoice for the returned item in order for us to verify the customer account information, and that the item was actually purchased from us. If you were sent an incorrect item by mistake (and you have verified it with a customer service representative with pictures), we will send out the correct item(s) with a return label (sometimes referred to as a "call tag") for you to ship the incorrect item(s) back to us. By using our exchange program you agree to utilize the return label within 30 days of you having received it. If you decide not to utilize the call tag you will be charged for the cost of that label as well as for the item that was supposed to have been sent back to us. If the returned item is the same as the item that was sent as a replacement, we will charge a 25% restocking fee for that item, as well as any shipping charges incurred throughout the exchange.

REGARDING ALL FREIGHT SHIPMENTS:

Some larger items (4+ cases of glass, kilns, lathes, etc.) are shipped via freight as opposed to ground. The shipping calculator on our website CAN NOT account for freight shipments, therefore your shipping charges will generally be much higher than you are quoted at checkout. If this is the case, you will be contacted by phone and e-mail to notify you of this change. Any order that ships via freight truck (ABF, R&L, FedEx Freight, etc.) requires an appointment for delivery. This means we need a VALID phone number on file for you so the truck driver can contact you to make this appointment. If the driver is unable to reach you at the number provided, he/she will be unable to deliver your shipment. After three (3) days of unsuccessfully attempting to contact you, your shipment will be subject to storage fees which you, the customer, are responsible for paying. Once your shipment is delivered, PLEASE take time to thoroughly inspect it. Check for any damage BEFORE SIGNING FOR THE SHIPMENT! If you sign for a shipment, then report any damage after the fact, we will be unable to file a damage claim on that shipment!