OUR SITE IS SECURED BY THE LATEST TECHNOLOGIES AVAILABLE. WHEN YOU SHOP ONLINE WITH ABRIMAGERY YOU CAN BE ASSURED THAT YOUR ORDER IS CONFIDENTIAL AND ALL CHECKOUT TRANSACTIONS ARE GUARDED BY 128bit SECURE SOCKET LAYER. ABR IMAGERY WILL NOT SHARE YOUR PERSONAL INFORMATION WITH OTHERS. YOU CAN REST ASSURED YOUR ORDER WILL BE DELIVERED SAFELY AS ALL OF OUR ORDERS ARE INSURED UNTIL THEY REACH YOUR DOOR.
Data we collect is for the sole use of ABR Imagery and its trusted designees/assigns. We will use this information to contact you by phone, email, web message, about offers we feel you will find relevant to your relationship with us.
We accept money orders, cashiers check, credit card, or debit card on mail/fax orders from new customers.
Catalog prices do not reflect shipping costs. Freight charges are additional. Kiln purchases require a $25.00 crating fee, in addition to shipping costs
All custom order sales are final from the time of order! This includes custom images, eyewear, kilns, cut glass, etc. Once a custom order is placed we will not refund or cancel the order due to any circumstance.
We primarily ship USPS and FED EX. Shipping prices on our site are estimated with fed ex, and usps software. These charges are estimates and can change when actual size is taken into consideration. Please use our comments box on your order to let us know if you are concerned with your shipping charges changing. We will do our best to make sure you are contacted about these changes if you request this.
We require that every COD package be insured. Orders shipped though FED EX can be insured at $0.70 per $100.00 value. Cod shipments will be assessed a $11.50 fee per package from fed ex. Should you choose not to insure your prepaid order, you will be solely responsible for any damages incurred during shipping. All of the prices listed in this catalog are subject to change without notice.
All damages must be reported to ABR within 24 hours of receipt. The customer must note all damage on the shipping companys paperwork and sign for the shipment as damaged. The customer must keep all of the shipping cartons for the shipping company to inspect for at least 20 days. Failure to hold on to the shipping cartons will result in a denied claim. ABR will credit the customers account for the damaged product after the claim has been resolved. Pictures of the shipping cartons, inside and out, and the damaged items help to resolve the claim in a timely manner and can be emailed to firstname.lastname@example.org.
The United States Post Office Has recently changed their dimensional requirements for rating package and they have not altered their shipping calculators for websites. Shipping usps any package over 1 cu ft will greatly increase the estimated freight charge. ABR reserves the right to assist you in keeping shipping charges low by changing the carrier on these packages. In order to avoid a carrier change please note in the comments box of your order if you would like us to keep shipping as you have requested no matter the increase in cost.
There is a $0.50 per lb fee for cutting glass into smaller lengths. If you do not request in the comments box of your order to have your glass cut to smaller lengths your shipping may increase from our shipping estimate. This is due to ups, fedex and usps do not take box length into account when estimating shipping costs. When we actually pack your order shipping charges may increase due to dimensional weight.
We do not provide cash refunds for returned merchandise. The cash value of all returned merchandise will be credited to your account. Any request for merchandise return or exchange must be made within 24 hours of receipt.
All returned merchandise is subject to a 25% restocking fee.
Residents of Indiana will be required to pay an additional 7% sales tax on all orders. Residents of Arizona who do not reside in Phoenix will be required to pay an additional 7.3% sales tax on all orders. Residents of the city of Phoenix will be required to pay a total of 9.3% sales tax on all orders.
Pick-up orders are available with no additional fees, please call our toll free number for details.
NEW STORE POLICY – Effective October 1, 2011 – We encourage all our customers to order in advance online. Your order will be ready for pick up when you arrive, eliminating a possible lengthy wait. A $20 cash only fee will be charged to all in-store shoppers for an employee who must accompany shoppers. Maximum shopping time will be limited to 1.5 hours. Additional fees will be incurred if time exceeds the maximum limit. This fee will be waived with a $200 minimum order. All customers will be required to sign an agreement waiver before shopping.
At ABR, we are committed to becoming part of the solution, not the problem. In this spirit, we have begun a program known as the New Green Initiative which is geared toward reducing our companys impact on the environment. As part of the New Green Initiative, we have installed motion sensor lighting and low-voltage bulbs in our lighting fixtures. We use our factory length skylight for illumination whenever possible. We reuse packaging materials from our incoming shipments and power down office equipment when not in use. The latest component to the New Green Initiative is a reduction in paper consumption by emailing customer invoices instead of including a paper copy on the box. This also reduces plastic envelopes from the packages. If you would like to have a paper invoice just ask and we can convert you back! We look forward to continuing our partnership in glass and in making environmentally sound decisions!